Return and Refund Policy
At Arcticcrown, operated by Parcellab Software Private Limited, we strive to ensure a smooth and satisfying shopping experience. While we take great pride in delivering quality fashion products, we understand that returns may sometimes be necessary. This policy outlines the conditions, process, and timelines for initiating a return and obtaining a refund.
Return Eligibility Guidelines
To facilitate a smooth return process, please ensure your item meets the following conditions:
- The product must be in its original, unused condition with no signs of wear, washing, or alteration.
- All original tags, labels, and packaging must be intact and included.
- Items must be returned in the same pristine condition in which they were delivered.
- Return requests must be submitted within 48 hours of the delivery date.
- To initiate a return, please contact our customer service team within the specified timeframe.
Returns that do not meet these criteria or are submitted outside the eligible window may be declined.
How to Initiate a Return
1. Contact Support
Email our customer support team at parcellabsoftwareauthorizes@gmail.com with your order number and a brief explanation of the reason for the return.
2. Provide Supporting Evidence
If applicable, include clear photos of the product highlighting any defects, damages, or issues.
3. Follow Return Instructions
Once your request is reviewed and approved, we will share the return shipping address along with any necessary instructions to complete the process.
Please note: We reserve the right to decline any return that does not meet the terms outlined in this policy.
Refund Process and Timeline
Once we receive your returned item, our team will conduct a thorough inspection to ensure it meets our return policy criteria. You will be notified of the outcome—whether the refund has been approved or declined. If approved, the refund will be processed to your original payment method within 5 to 7 business days. A confirmation email will be sent once the transaction is completed.
Partial Refunds
In certain instances, a partial refund may be granted if the returned product is slightly damaged or missing specific components, thereby not fully meeting our return standards.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or not as ordered, please contact us within 48 hours of delivery to initiate a return. To help us resolve the issue promptly, include clear photos or a short video showing the problem when you reach out.
Need Assistance?
If you have questions or need support regarding a return or refund, our customer service team is here to help. Reach out to us at parcellabsoftwareauthorizes@gmail.com, and we’ll be happy to assist you.
Thank you for choosing Arcticcrown. We value your trust and are committed to ensuring your shopping experience is seamless, secure, and satisfying.